Vacancy for Centre Coordinator – Snap Dun Laoghaire

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Position Summary: Centre Coordinator & Customer Service Representative

We have a vacancy for an Internal Sales / Customer Service Representative at our Snap  Dun Laoghaire. We have experienced significant growth over the past 3 years and we are now seeking a dynamic self-starter front-of-house, to help us enhance our customer experience and our effectiveness.

This is a full-time position. Salary always depending on experience.

Reporting to the General Manager / Centre owner.

Customer Service Sales Administrator Job Overview:

 

  • Processing of queries, quotes and orders from customers, prospects and from external sales on a daily basis.
  • Answering phones, taking enquiries, generating quotations and quote follow up calls
  • Provide an exceptional customer experience to all prospects and customers
  • Administrative duties to include invoicing of clients and managing the order process
  • Assist in marketing activities such as telemarketing calls to the customer base and monthly email campaigns
  • Proactively develop accounts through a targeted sales system with a strong focus on customer service and building relationships with the client base
  • Co-ordinate & manage the production of jobs in a systematized way to ensure customers are looked after
  • Produce digital print jobs and finishing where appropriate
  • Involved in marketing activities, business process and administrative duties

 

General Planning & Admin Responsibilities as Centre Coordinator

  • Coordinate daily Production Schedule meetings
  • Prioritise and schedule your day in conjunction with your colleagues and sales targets to be achieved
  • Candidate should be highly organised and be able to multitask
  • Sort through incoming mail and action/allocate as appropriate
  • Organise promotional packages to be sent out to clients requesting them
  • Organise postage/email of all mail – quotes, thank you letters, invoices, statements
  • Produce and issue invoices for all completed jobs
  • Handle effectively and appropriately all customer enquiries, complaints, price objection, and create opportunities to up-sell
  • Produce quotes for all enquiries received – follow-up within Snap recommended timeframe and until final decision made
  • Produce work dockets for all confirmed orders and process through Snap production system
  • Provide regular feedback to the client on order status and an expected delivery time

Customer Services Responsibilities

  • Deal with telephone and counter enquiries using Snap internal sales guidelines and documentation systems
  • Project a friendly, professional, helpful and interested image
  • Advise the customer at all times – help steer towards a decision
  • Acknowledge counter customers immediately
  • Answer telephone within three rings
  • Handle effectively and appropriately all customer enquiries, complaints, price objections
  • Create opportunities to up-sell
  • Produce quotes for all enquiries received – follow-up within Snap recommended timeframe and until final decision made
  • Produce work dockets for all confirmed orders and process through Snap production system
  • Provide regular feedback to the client on order status and expected delivery times

Internal Sales Responsibilities

  • Develop accounts to agreed levels through proactive telesales and quote follow-up.
  • Spend minimum 1 hour per day proactively emailing/telephoning existing customers to generate more business, improve awareness, promote new product range, assess satisfaction levels
  • Ascertain sales opportunity from new queries and develop. Where warranted arrange for the sales rep to visit
  • Develop house prospects to agreed levels through proactive email campaigns, telesales, social media
  • Complete all reports relevant to the Internal Sales Programme
  • Attend Sales Review meetings.

General Centre Coordinator Activities

  • Achieve key tasks to agreed deadlines.
  • Foster and develop good communications within the centre and Print Production facility
  • Adhere to Snap systems at all time ensuring compliance with documented procedures and ISO requirements
  • Attend training courses and any other relevant meetings as required.
  • Provide back-up in digital print area, become familiar with the operation of
  • Digital Presses and Ancillary Finishing equipment.
  • Perform ad-hoc projects or duties as required.

Key Job Requirements

  • Must have fluent spoken and written English
  • Experience in an office administrator/customer service related role
  • Demonstrated ability to perform under pressure
  • Having sales experience is a distinct advantage
  • Willingness to learn and take ownership of the role
  • Must be able to manage the day to day operations by ensuring the flow of the business process
  • Experience in the print industry is an advantage but not essential

Salary depending on experience.

Contact:

E-mail your CV to our Centre Manager via ekearney(at)dunl.snap.ie

About Snap:

Snap Print, Design and Websites provide businesses with a wide range of essential marketing services under one roof, including graphic design, online marketing services (such as websites, eNewsletters and ePublications) and direct marketing through personalised print.

The Snap group is Ireland’s market leader in business printing. We have serviced top 1,000 companies, bringing 30 years’ experience to our clients via 17 Centres nationwide.

We pride ourselves on offering a full range of print, graphic design and marketing solutions.

Our skilled graphic design team provides a professional, friendly service whether it be for an initial consultation or ensuring an urgent deadline can be efficiently met.

Be part of a team of designers, digital experts, sales executives and marketers who provide a range of print, design and web related support for every stage of a company’s development – from launch through to ongoing marketing and brand awareness.

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